 |
We believe it is in our best interest and that of our clients to provide a procedure where we can respond promptly and fairly to any worries or concerns you may have. |
|
All complaints are responded to as soon as possible. |
|
Residents may make a complaint on a one to one basis with a member of staff or may wish to ask a parent/advocate to help them. |
|
Residents, families and placing authorities are assured that no one will be victimised for making a complaint. |
|
A record will be kept of the details of the complaint or issue along with any investigation or outcome. This record will be checked, dated and signed by senior management on a monthly basis. |
|
Complaints can be made to any senior staff member of the company; preferably in writing and/or directly to the registering authority: |
|
CQC (Care Quality Commission)
Citygate
Gallowgate
Newcastle
upon Tyne
NE1
4PA
Tel: 03000 616161
Email: enquiries@cqc.org.uk |
